/build/static/layout/Breadcrumb_cap_w.png

Can I use variable in the Ticket Rule Comment in K1?

Ticket rule can trigger email & comment as well, in the email, I can use $variable, however in the "add a comment" part, I tried to do that. E.g. $id, comment just shows $id, it seems variable can't be used in the comment part, is that right?


0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: chucksteel 10 years ago
Red Belt
1

That's correct.

One way to get around this limitation would be to create a second rule but have it email to the service desk email address with the [TICK:$id] in the subject and the comment with the variables in the body of the email. That email would then be added as a comment to the ticket.

 


Comments:
  • Interesting workaround, thanks! Chucksteel! - zhoda02 10 years ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ