/build/static/layout/Breadcrumb_cap_w.png

How to make the main pane on IE show?

I upgraded to the latest version 8.1.52.  Most of our users uses IE browser and this is our default browser too.  After the upgrade, when I logged in to either admin or user console, I am able to see the left pane but the main/right pane just shows blank.  I tried on Chrome and it works.  

I called support and the tech haughtily told me that this is beyond their scope and they don't support 3rd party browser.  I told him, how can you not support it?  We need the web user interface to be able to use the Kace.  He didn't even do any preliminary questions.  I asked for his manager and he said that he will have him call me back since he couldn't find his number.  And I could go on my rant...

I hope I am not the 1st one to have experience this IE browser issue.  I tested admin and user console in Chrome and it works.  I am able to navigate from the left pane and see the details on the main pane.

We have SSO enabled and have SSL too.
Hostname = hostname.example.com
Webserver = webserver.example.com

Any help with this is greatly appreciated.  Thanks.

2 Comments   [ + ] Show comments
  • I know it's not much help, but I had never tried to use IE to login before. I went ahead and tried and in my environment it did work ok. I am using 11.431.16299.0 if it helps at all. - five. 6 years ago
  • I fixed this issue on my case. I re-added the SSL cert and it seems to be working now. I noticed that whenever I do a K1 update, my SSL always get messed up. - therese 6 years ago

Answers (2)

Posted by: AbhayR 6 years ago
Red Belt
0
Have you tried clearing cache? 
Do you see any errors on the browser console ?
What version of IE are you using ?
Posted by: therese 6 years ago
Orange Belt
0
Yes, I cleared the cache and no errors on the browsers.  We use IE 11.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ