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K1000 Ticket Approval States.

The 4 built-in ticket approval states are: Pending, Approved, Rejected, and More Info Needed. In the database they are blank, approved, rejected, info.

I hope this help someone else in their grief with reports or rules.

Comments

  • Wow that is really interesting. I guess what you see is not what you get. Kind of like the custom fields in the service desk start with 1 but in the db start with 0 - Jbr32 9 years ago
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