/build/static/layout/Breadcrumb_cap_w.png

KACE Useful links - More tricks for your Enduser console

So last year I wrote a blog suggesting that you could use the Useful Links section of your KACE end user console as a Service Catalog.                    Ke8cOn.png

By creating task specific queues in Your KACE servicedesk, you can present your end user with a custom ticket layout for them to make requests i.e. Office moves, New Equipment requests etc

zh0tEX.jpeg

This is presented in the Useful links section by capturing the URL for a new ticket screen in the Useful Link

To refer back to that original post, click the link below, I believe all of its content still works

http://www.itninja.com/blog/view/service-catalog-function-in-dell-kace

But did you know that you can also do exactly the same thing with a process??!!

If you want your end user to not only log a single ticket, but also set a process in motion then carry out the following steps.

  • First create your process, setting up all of the ticket stages that are required
  • Next change your URL for your kace box view from <KACE_BOX_NAME>/admin to <KACE_BOX_NAME>/adminui
  • Then start your process within your KACE box and capture the complete URL that is displayed when opening the initial process ticket
  • Finally create your Useful link and use that URL as the link

l1rFed.jpeg

And there you go, clicking on that useful link starts the process running

Check out my other IT Ninja Blogs here


http://www.itninja.com/blog/view/barkode-v3-1-released-consumables-management-and-audit-capability

http://www.itninja.com/blog/view/dashboard-v3-for-kace-servicedesk


Or visit our homepage here for more KACE information, hints and tricks

Comments

  • This is a great idea. One problem that I found is that the helpful links only show in Internet Explorer for me, not Chrome or Firefox. - Thomas.Babcock 3 years ago
This post is locked
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ