ServiceNow offers the platform and tools for Incident Management where incidents can be created, recorded and processed in an efficient way so as to maintain overall health of the IT infrastructure. The first step towards that is to make sure that the data about the components of the IT infrastructure – the CIs and the CMDB are clean and reliable.

Join experts from Cloud Sherpas and BDNA to learn about:

  • ServiceNow Incident Management best practices
  • How to get the most out of your ServiceNow Incident Management implementation
  • The significance of CI data in the context of Incident Management
  • How to get and maintain clean CI data



Jon Reynolds, Director of Global Service and Delivery at Cloud Sherpas

Saranya Babu, Director of Product Marketing at BDNA Corporation       

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