KACE Product Support Question

Access Denied to Kace MI download folders

04/23/2014 3121 views

Server v5.5.90546

Agent v5.5.30275

We have several MI's that I get Access Denied when I attempt to open the download folder. At the moment I'm having trouble with my Java installer and need to get into the download folder to read the log file; however, for all I know, the Access Denied is the route cause of the install failing. I've deleted the software out of Inventory entirely and started from scratch with the same results.

I cannot view the permissions or make myself the owner. At some point the folder seems to delete itself, but the Access Denied still has me wondering if even Kave/System doesn't have permission for installing.


Answer Summary:
3 Comments   [ + ] Show comments


  • Can you view the permissions on the folder and see what accounts do have access?
    • No, I can't view anything. I just updated the original post.
  • Is metering enabled on this system? This sounds like the issue where the metering service caused permissions issues.
    • Yes, metering is enabled. Is this a known bug? I don't understand why metering would cause this.
      • Yes, it's a known bug although I can't find the thread here that talks about it.
    • I just set my tester up to install an older version of Java via MI-it completed normally and I had full access to the download folder. I'm trying our current version of Java again.
  • Thank you for the info and speedy response, Chuck. As I said above, the folder seems to delete itself at some point. I re-ran the MI and I was able to access the folder this time. At least now I know what's causing the Access Denied.
    Now I just have to figure out why the Java.exe portion of my batch runs fine when I manually run the bat, but not when it's run as an MI. That's outside this thread, though.

    Thanks again!

All Answers


This is caused by an agent bug with Metering. Please disable metering for that device (or completely) and this should get cleared up. This is a known issue, and is resolved in the upcoming release. 

All you need to do to disable metering is go to your labels and disable which ever one you turned metering on for. - See more at: http://www.itninja.com/question/msi-install-bug-software-fails-upgrade-as-directory-can-t-be-read-until-reboot#sthash.YJ6CTrkt.dpuf

Answered 04/24/2014 by: cblake
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