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KACE Product Support Question


Access to the Asset field in custom Rules

07/08/2020 110 views

Is this possible. I want to set it based on conditions in other fieldsĀ 

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Yes Asset fields can be manipulated, updated and managed using the Ticket rules in the ServiceDesk, but be careful as Ticket rules have rights over the complete database.

If you want to jump on a call and talk through what is possible, please reach out via my ID on here

Answered 07/09/2020 by: Hobbsy
Red Belt

  • Thanks Hobbsy. I guess what I am trying to do is set the Asset field with a value from another field. The main reason for this is that only the Asset field allows to link of the Service Desk ticket to the Asset (when you go into the Asset you can see all the tickets logged against that asset). We have a custom field - Fleet ID - (you may well ask why I am using a custom field and not a asset field - the Asset field searches all assets (25k+)- the custom field allows me to subset it by asset type - IE. they only get the type of asset they need (about 750). I am thinking that I might have to revert back to the raw Asset field and the users will have to live with it. I might try and get in touch with you.
    • The other reason for using a custom field is that the asset field is not visible to a custom rule so when you set the criteria to trigger the rule you cant set it to trigger on the Asset field.

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