KACE Product Support Question
Accessing the kace ticketing system from outside our domain. ( from the internet)
any suggestions of how to have ticket owners get access to tickets over the internet.
By the way.......WITHOUT A VPN.
I tried to create a user within out domain with an external mail address e.g hotmai, but
they didn’t get any notifications.
presently all our users having access to the support queue are from within the domain.
Is this possible?
If so....will I also have to register the FQDA of the k1 as a domain with a hosting company?
Or is there a simpler way to do this?
I am getting a request for ticket owners to get tickets email notifications and to work on them
when they travel abroad.
As always any help is highly appreciated. Thanks.