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Best Practices Question


Adding additional Columns to list view in service desk

05/06/2013 9205 views

Is there a way to add additional sortable columns to the list view in the KACE Service Desk?

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1

Service Desk>Configuration>Queues>your queue>Customize Fields and Layout>Ticket List Layout

Click the green plus mark symbol to add new columns.

 

Answered 05/06/2013 by: jknox
Red Belt

  • Jnox - thanks a lot for your help. So I guess this is global and there is not a personal view preferences for this feature.
1

You also might want to check out the kace uservoice forums to see what they are planning to do and submit your own request. I think the link below is what you are looking for. 

 

http://kace.uservoice.com/forums/82699-k1000/suggestions/1258781-interface-dynamic-column-choices-and-resizing-p

Answered 05/06/2013 by: nshah
Red Belt

  • Thanks very much for the user voice link - this is just what I was looking for!
 
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