Adobe Acrobat Pro X Crashes when Trying to Scan to PDF - Epson Perfection v30 on Windows 7

I am running Windows 7 with Acrobat Pro 10.0.0


I have a Epson Perfection v30 Scanner installed. I open Acrobat, and when I select Scan to PDF, pick the v30 Scanner, and start the scan, it does actually start and complete the scanning process. However, at the moment where it displays the results of the scan, Acrobat crashes with the following Signature:


Problem signature:

Problem Event Name: APPCRASH

Application Name: Acrobat.exe

Application Version:

Application Timestamp: 4cc5ebc0

Fault Module Name: sdc330Twain.ds_unloaded

Fault Module Version:

Fault Module Timestamp: 4dcc0018

Exception Code: c0000005

Exception Offset: 0505546d

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


We have 8 machines with Acrobat and this Printer, and I am able to repeat this with each system.


Does anybody have any ideas? Is anybody using the Epson Perfection v30 scanner?


(Crossposted from http://forums.adobe.com/thread/1063637 )

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Answers (3)

Posted by: piyushnasa 8 years ago
Red Belt

Have you tried installing the latest patch 10.1.4?

Posted by: jagadeish 8 years ago
Red Belt
As per Microsoft, This driver has no compatibility issues with Windows 7 http://www.microsoft.com/windows/compatibility/Windows-7/en-us/Details.aspx?type=Hardware&p=Epson%20Perfection%20V30%20Scanner&v=Epson&uid=B11B193141&pf=0&pi=6&c=Printers%20%26%20Scanners&sc=Scanners&os=64-bit

  • However, it says "Free download required"

    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=118282&infoType=Downloads&platform=OSF_W_7-32 - jagadeish 8 years ago
  • Restart the machine after installing the driver and check - jagadeish 8 years ago
Posted by: Tylerh 8 years ago
Senior Yellow Belt

I have noticed adobe crashes for my users sometimes and they cannot open .pdfs or print them if they are open. The only resolution I have found is to restart the machine. It feels like adobe does not terminate itself properly all the time and this causes issues until the machine is rebooted.

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