Adobe Reader XI upgrade failure
OK I have a strange issue that has happened upgrading a handful of machines (40/4000) from Adobe Reader X to Adobe Reader XI using SCCM 2012.
Now the initial report states install has failed however from a users perspective they now have two versions of Adobe Reader installed that both work fine...cool eh who doesn't want that!
SCCM reports back failure so I attempt to clean up the machine, uninstall both versions then let SCCM trigger off the install of Adobe Reader XI again...once again SCCM reports back as failing but application appears fine from a user perspective and logs suggest all ok. The main issue is that we use SCUP to deploy Reader updates and the updates are now not evaluating on the machine as being required...I assume for the same reason that SCCM is failing to detect the reader install as being installed.
The GUID exists in the "uninstall" registry key so I thought this is what SCCM detects....I can also confirm the GUID IS correct in the SCCM detection method.
I've tried tidying up using MSIZAP for both X and XI guids but this has not helped...
Any Thoughts? Apart from rebuilding...
Have you used the Adobe Customization Wizard to customize your Adobe Reader XI package? I know there is an option to remove prior versions of the software. - Zach_Lundberg 7 years ago