KACE Product Support Question
Agent Provisioning for Kace 1000 is Failing on windows xp / 7 machines.
I am getting this error on probably 50% of our computers on the network and it is becoming quite frustrating. The ports Kace is complaining about are completely open on the network and within the computer itself, Also tried having the firewall completely turned off and File and print sharing enabled and disabled nothing seems to work, any advice would be very appricated.. The error we are getting is below. Thanks
|Host Name (from DNS):||10.20.3.128|
|Suspected OS (from scan):||unknown|
|K1000 Agent Installed:||No|
|Error Category:||NETWORK related failure.|
Error: TCP ports not accessible
Possibly there is no machine at this IP address. Another possibility is that there is a router or firewall blocking the required ports. If Windows Firewall is turned ON, "File and Print Sharing" must be enabled in the Exceptions list of the Firewall Configuration.
|Record Created:||2012/04/13 09:29:48|
|Record Last Modified:||2012/04/13 09:29:48|
|[04/12/12 03:28:51 PM] Begin provisioning...
[04/12/12 03:28:51 PM] Executing Windows platform provisioning.
[04/12/12 03:28:51 PM] Probing tcp ports for accessibility.
[04/12/12 03:28:53 PM] Port 139 [netbios-ssn] not accessible
[04/12/12 03:28:55 PM] Port 445 [microsoft-ds] not accessible
STEP 1: CONNECT TCP/SSH - FAILED
[04/12/12 03:28:55 PM] End provisioning run.