KACE Product Support Question

Agent wont connect to Server, except when it is forced

03/13/2018 1841 views
We have one server where the agent wont talk to K1000. I have tried re-installing the agent to no avail. The server will connect when I run a runkbot 4 0 command. However, this connection doesnt seem to last more that a few seconds. I cannot run any scripts through or even force inventory through K1000 to the server in question. Has anyone run into this issue before? out of 200+ machines this is the only one that is having issues staying connected to our K1000 appliance. Thanks for any direction.
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  • we are using 8.1.52-x86 with server 2012 and connecting through the internet not the VPN.
    One of our Servers was not connecting even after we received the inventory.xml ... we left it did connect after a long time yet has been strong after that.
    How long are you giving it?
  • Specify agent and server version.
  • If Agent version is below 7 and server version is above 7, it will not connect, What versions are you running?
  • When you uninstalled KACE from the server, did you delete the following folders before reinstalling? I would also recommend deleting it from the K1000 (Inventory and Assets) to get a full clean reload.

    C:\Program Files (x86)\Quest\KACE
    C:\Program Files (x86)\Dell\KACE

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