Approval Process for Work Flow not working

We are on version 7 for the K1000, I have configured our work flow processes to not open child tickets within the process until approved.  I have gone over my settings and this is not working. What I want is ticket is opened by client, Help Desk flips to process, Approval required for this process, Once approved the child tickets within this work flow process is opened.  Am I missing something on setting this up or how this works? I also have emails set up for approver and this is not working. Thanks 

2 Comments   [ + ] Show comments
  • Can you post your current configuration? - JasonEgg 7 years ago
  • Sorry this took so long have been in a lot of meetings lately.
    1 Quote generated,attached to the ticket and sent to client for review before order is processed

    2 Hardware is purchased by PO or Credit; PO attached to ticket, Item is inventoried when received

    3 Deliver and setup

    One or more approvals required for this process to start.

    Approval Steps

    Approval Step 1
    Sandi Carpenter

    All approvals are required.

    Approval Timeout Period: 48 Hours

    Approval Notification Recurrence: 24 Hours

    Use business hours and holidays for approval timeout and notification frequency. - scarpent 7 years ago

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