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Systems Management Question


Archive Report with Comments

11/26/2019 369 views

Is there a way to build a report to display all tickets that have been archived and also display the details of the archived tickets?

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You can use the report wizard to access archived tickets the same way like active ones by selecting the appropriate "Topic".
You'll see a separate topic for each queue of your service desk, they are alle named "Archive Ticket: <Queue Name Here>":


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The tickets' comments are avaliable for output, you can select them in the next wizard screen "Fields to display":

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If you want a more custom report you can access the archived ticktes and all details by selecting from these tables:

HD_ARCHIVE_TICKET
HD_ARCHIVE_TICKET_CHANGE
HD_ARCHIVE_WORK

All other related tables are the same as for active tickets. Good news: the field names are the same as in the active tables, so you probably just need to switch table names, but not field names.

Answered 12/12/2019 by: chrpetri
Blue Belt

 
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