KACE Product Support Question
I am having an issue with Kace. I am unsure how to pre-populate assets within kace, or have the Assets that are created actually have pertinent data from the linked machine. Currently if we boot up a machine with the agent installed it creates an Asset with the Machine Name as the only data. I would like to link Machine.Bios_Serial_number with the Asset Serial, along with a bunch of other fields automatically populated. I have searched around and haven't found a clear answer on how to accomplish this. I could populate all of this information if I had write access to the database(this would be ideal but I understand that its unsupported). Does anyone have any information on how to accomplish this?
Community Chosen Answer
Ok if you want to copy multiple fields from Inventory to Asset you will need to take a look at creating a ticket rule to do that on a schedule, and that's a whole other conversation!!
If you want to synchronise your serial number that is a touch easier...
I would suggest that first you go to your Asset Type of Device and add in a text field called Serial No (or similar) then save the Device asset type
Next go back into the Device Asset Type and set the link fields between Inventory and Asset
So set your Mapped Inventory Field to Serial Number and your Matching Asset field to your new Serial No. field
KACE should now populate the Serial No. Field in your Assets with the serial numbers from inventory.
Any new devices that get agents and create a fresh inventory record will create a new Asset, the name of the Asset defaults to the Machine name, but the Serial No. Field will be populated from inventory and used as the link between Inventory and Asset