Miscellaneous Question

Attempting to Image Precision M3800, KACE does not detect USB Ethernet Dongle

07/28/2015 2686 views

I am attempting to image a Dell Precision M3800 and am running into an issue with the USB 3.0 Ethernet Dongle. I have loaded the M3800 driver pack, which I see includes the following drivers:

Device: Realtek USB3.0 LAN Dongle Driver
Version: 8.13.502.2014.7.9.519.2014
Category: Communication
Description: G3XKY_A00-00 A00

Device: Intel USB 3.0 eXtensible Host Controller Driver
Category: Chipset
Description: 7GNKC_A01-00 A01

To me, this should detect the 3.0 driver, but it always fails trying to reach the Kbox. Any tips are welcome.
0 Comments   [ + ] Show comments


Community Chosen Answer

you need to add the usb3 and dongle drivers to the KBE.  Place them in the kbe directory and rebuild a new kbe

Answered 07/28/2015 by: SMal.tmcc
Red Belt

  • Is that not what the drivers I listed are for?
    • did you put them in the KBE directory and bulld a new kbe so they get added?
    • if you are pxe booting you also need to change your default boot to the new kbe

All Answers

As far as I am aware, WinPE does not support WiFi regardless of whether it is built in or via a dongle.
Answered 07/29/2015 by: EdT
Red Belt

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ