Best Practices Question
Best practice to remove hardware without reopening all of the tickets associated with it
05/11/2018 773 views
When computers (or users) are removed from inventory, any tickets associated with the computer will reopen. Is there a way to prevent this or a better way to manage our licenses? I searched and found similar issues but nothing that answered my question. Even some custom scripting that could be added to my current would be helpful.
(some custom scripting - required ticket fields to close, update notifications for unattended tix)