Can I change the order of the Queues when ticket is being created

I have multiple queues in our Service Desk, when a user creates a new ticket through the end user portal they are in the drop down list in alphabetical order. Is there a way that i can change the order of these queues without changing their name (like adding a number in front of the queue name)?

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Answers (2)

Answer Summary:
Posted by: Hobbsy 5 years ago
Red Belt
The only way I have found of achieving this is to number the queues in the order you want them to appear so

Change management
Incident Management
Problem Management

would become

1. Incident management
2. Problem Management
3. Change management

Posted by: DirtySoc 5 years ago
Senior Yellow Belt

Top Answer

The drop-down menus are alphabetized in the HTML/JavaScript of the page. 

There is no way to get the order changed without putting a number in front of the queue name.

Oddly enough the KACE GO app completely ignores this convention and the drop down menu selects are organized by date created :( which really sucks! I mentioned to Quest but they just shrugged it off....

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