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Can I undo archive a ticket

Accidentally archived a ticket... cannot seem to figure out how to undo that action :/

Can anyone tell me how?

Thanks


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Answers (1)

Answer Summary:
Posted by: KevinG 5 months ago
8th Degree Black Belt
0

If you enabled Archiving for a Queue, the left Navigation bar under Service Desk will have a "Archive" tab.

You find the ticket, select the checkbox and use the choose action menu to restore.


Comments:
  • Thank you sir! Had not noticed this before... never had to ;)
    Saved me and I learned something ! - Grelfod 5 months ago

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