KACE Product Support Question

Can't see IE windows while connecting through UltraVNC

10/23/2014 1458 views
If I'm connected to another user's PC through UltraVNC I can't mouse over their IE "E" icon in the taskbar to see what tabs they have opened so I can choose one and bring up the browser window. This also happens in Office 2013 and I think older versions as well...If I click the options ball I wont see the menu that pops up. So my question is, is there a way I can still connect and see these menus, or no?
Answer Summary:
0 Comments   [ + ] Show comments


All Answers

Windows Vista/7 Display Driver Model is not properly supported by mirror drivers technology. Therefore, while a mirror driver is active, Windows disables Desktop Window Manager and Windows Aero. Mirror driver is used in remote desktop software such as LogMeIn, UltraVNC, TightVNC and Radmin.

If that feature of Windows is critical, you might look into using an alternative viewer that supports Aero properly such as Microsoft Remote Assistance (MSRA.exe) or Bomgar. I'm sure others exist, but those are my favorites, so that's all I'm mentioning :)
Answered 10/25/2014 by: cblake
Red Belt

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ