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Best Practices Question


Can you Archive an entire queue you no longer use?

03/07/2014 2334 views

We have a KBOX1100 and are using the Service Desk feature. (K1000 Systems Management Appliance v5.5.90545)

We have a queue that we used while we were transitioning to KACE from another ticketing system... and while we don't want to just dump the data that we have in the queue, we no longer actively use the queue for ticketing.   Is there a way to Archive an entire queue and take it offline and then be able to get it back online if we find we needed to get back to a piece of data for research purposes?

Thanks.

 

 

 

 

 

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There isn't a way today to retire the queue but you hide it from users by changing their default queue to your production one. Then remove the ability to see your old queue. It will still be in the KBOX. All ticket owners and admins will be able to see it and also search tickets as needed.

 

 

Answered 03/10/2014 by: nshah
Red Belt

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