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KACE Product Support Question


Change Chassis Type

10/16/2012 11237 views

We're starting to move into Windows-based tablets, and in Kace they show up as laptops. Is there any way to change the chassis type to say Portable (8) or pizza box (5)?

 

Thanks!

Jon

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5

It's probably not a KACE issue, that's most likely how it shows up in the BIOS.  There's a WMIC command to confirm this (from a command prompt):

wmic systemenclosure get chassistypes

This link will show what chassis types correspond to: http://technet.microsoft.com/en-us/library/ee156537.aspx

Once confirmed, you would need to back to the device manufacturer to have them update the chassis type in the next BIOS release.

If it shows differently in the BIOS than what the computer inventory in the K1 shows, open a ticket with KACE support.

Answered 10/16/2012 by: jknox
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