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KACE Product Support Question


Admin Kace Account (Active Directory) locks every day?

05/14/2018 837 views
Good morning,

Since the upgrade to version 8 of Kace 1000, we notice a problem on this one. Our "Kace Admin" account to query the Active Directory locks for no apparent reason. Once unlocked, the Kace 1000 operates normally again, then a few hours later it relocks. 

Do you have a solution to diagnose this kind of problem?

Best regards.
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  • Have a look at your security logs on your AD, are you sure the problem is being generated from your K1000 box? Your security logs on your AD server should tell you the hostname of the device sending the bad password. We had similar to this and it turned out an old password had been cached on an old device.
    • Hello,

      Thank you for your answer.
      When we look at the logs on the domain controller, we see the account lock but we do not have the station that performs this authentication.

      I installed Netwrix Account Lockout Examiner to check, indeed I see the account being locked but I have no results in "bad password".

      Is it possible that during the migration from 7 to 8, something to change and that is not to our domain controller's liking?

      Thank you in advance.
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We had that same problem for a while.  We ended up going through the credentials on the K1 and retyped the password in each location and that solved our problem.

Hope this helps!
Answered 05/30/2018 by: abratton
Senior Purple Belt

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