KACE Product Support Question
create a ticket that has a delay in showing up
Is there an easy way to create "say" a ticket to have a PC cleaned but it doesn't show up until next week?
Community Chosen Answer
If you are well-versed in Linux or at least know enough to be dangerous, you're welcome to use the solution I came up with to meet this very need. It's a combination of cronjobs, the mail program, and shell scripts.
In linux, do crontab -e to edit and add the following (change the /PathTo to match the actual path to the location) :
0 6 * * 1-5 /PathTo/AutoTicket/DailyTickets.sh >/dev/null 2>&1
0 6 * * 1 /PathTo/AutoTicket/WeeklyTickets.sh >/dev/null 2>&1
0 8 15 * * /PathTo/AutoTicket/MonthlyTickets.sh >/dev/null 2>&1
0 8 15 1,4,7,10 * /PathTo/AutoTicket/QuarterlyTickets.sh >/dev/null 2>&1
echo "This is what will go into the Comment area of the ticket. You can use the @ commands to automatically assign and do other things by adding it to the beginning of this echo command." | mail -s 'Subject or Title of the ticket' -r ThisIsTheFromAddress@yourcorp.com YourSupportTicketEMail@yourcorp.com
echo "Second Ticket to show that you just add a new line." | mail -s 'Subject or Title of the Second ticket' -r ThisIsTheFromAddress@yourcorp.com YourSupportTicketEMail@yourcorp.com