KACE Product Support Question

Create Child Tickets Based on Title

10/24/2019 375 views

We currently get Service Desk tickets generated via inbound email. We would like to automatically generate child tickets based on a specific ticket/email title (i.e. Terminations). Was trying to figure out if this can be done using either a process or email rule.

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You could set up your Process for Terminations with a parent and child ticket, then when a termination email comes in, select that email and go to Choose Action > Convert to Process.  By doing this, you make the ticket that came in the parent, and it will create any stage 1 child tickets immediately.

Answered 10/28/2019 by: ondrar
Black Belt

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