KACE Product Support Question
Create child tickets based on Yes/No criteria within the parent ticket
I am working to create a ticket layout that contains multi-select Yes/No Questions and based on those answers create child tickets. I have seen a few articles that state this can be done in KACE, but none of those articles explains the process or the ticket rules needed. I am basically creating a "New Hire" process ticket and within that ticket I'll ask a series of Yes/No questions and if they answer = Yes I want a child ticket created. If the answer =No then I want the child ticket skipped and not created.
Can anyone point me in the right direction in creating the ticket rule to successfully create this process?