Scripting Question

Custom Report - Any Changes by specific tech

04/15/2020 218 views

When techs update kace tickets, either notes, status, etc...  kace sends an email to the submitter that there is a status change.  SO i know it's keeping track of such data.

I am looking for a report that would tell me What changes a specific tech has made to any tickets at all.  I would need to be able to select a date range as well, else it will look all the way back the beginning of Kace time, but for now, i could live with changes within the last 2 months if that helps.

Any help would be truly appreciated

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All Answers


All this info can be found in the Ticket Change (HD_TICKET.CHANGE I think....) table of the database, whenever a ticket is updated it writes it to this table, joining on ticket number from HD_TICKET and assigning an ordinal so you can work out the order.

Answered 04/15/2020 by: Hobbsy
Red Belt

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