Custom rule: closing a ticket is only with a resolution possible
Hi All,
can anyone help me? I need a rule for the ticket system that allows a closed ticket only if the owner add a resolution to it.
I already looked in the past questions, but I don't find anything.
Thank you :)
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Answers (1)
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Posted by:
Hobbsy
4 years ago
This is a standard setting, in your Queue configuration Service Desk>Queues>Configuration click customize fields and layouts.
In the next screen scroll down to the Layout Ticket Fields area and locate your Resolution Field
Edit the Resolution field and set the Required dropdown value to Required on close
Save your queue and you should be good to go
