K1000 Custom Ticket Rule for moving tickets between queues
I am trying to create a custom ticket rule to move tickets between queues depending on the category the ticket is saved as. Since my exposure to SQL is limited overall, I found a link (http://www.itninja.com/question/custom-ticket-rule-to-change-queue) from 1/2013 but when I try to use it as the template, it gives me an error as if I am using the incorrect syntax and I am guessing that this may be due to the fact that our appliance is at v5.5.90545.
Any help would be greatly appreciated. Thank you all.
Make sure that you have the correct queue ID's. You can see this by accessing you kace with /adminUI and seeing what the hd queue id up in the address bar. If you have your MYSQL Workbench up and running, you can just do a select * from HD_QUEUE and figure out your queue ID's.
What is the syntax error you are getting?
btw, check this article out: