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KACE Product Support Question


Dell K1000 - Service Desk - Filter on submitter assigned assets

11/14/2016 1354 views
Hello,

Is it possible to set the checkbox 'Filter on submitter assigned assets' active in the default setting?
For Example; a User create a new ticket and he sees in the dropdown automatically the selection of his Assets.

Can this be implemented?


Thanks for help!
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It is not possible to default the setting to ticked, however it is worth noting that when an enduser uses the end user console they are only shown their own assets on the drop down
Answered 12/08/2016 by: Hobbsy
Red Belt

  • Thanks for your response hobbsy.
    When the user is logged in and create a new ticket - he/she see all assets, except he/she activate the checkbox "Filter on submitter assigned assets".

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