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Software Question


Displaying Custom Inventory values in Asset Records...

08/26/2020 165 views

I created two custom inventory records that will pull the IMEI Device Id, and the SIM ICC Id and display them in the Software section of the device record. I also have an IMEI ID and SIM ID fields in the Asset record that I would like for the values to go in to. This is where I am stuck. I have not seen an obvious way to have the Asset Record fields update with the values pulled by the agent. Thoughts?

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  • So I was looking at the ticket rules. Aren't those for the Service Desk tickets? We currently don't use that module, so not sure how I could use those to transfer information from Device to Asset Records. Got any good references to look at?

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0

Custom inventory rules populate the Inventory, whereas Asset data is more static. To get the data from the CIR into the asset fields you will need to setup a ticket rule to sync and copy the data across that you want. 

Answered 08/27/2020 by: Hobbsy
Red Belt

  • Thank you for the prod. I have not used ticket rules yet so I will do some digging there.
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