Software Question

Displaying Custom Inventory values in Asset Records...

08/26/2020 165 views

I created two custom inventory records that will pull the IMEI Device Id, and the SIM ICC Id and display them in the Software section of the device record. I also have an IMEI ID and SIM ID fields in the Asset record that I would like for the values to go in to. This is where I am stuck. I have not seen an obvious way to have the Asset Record fields update with the values pulled by the agent. Thoughts?

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  • So I was looking at the ticket rules. Aren't those for the Service Desk tickets? We currently don't use that module, so not sure how I could use those to transfer information from Device to Asset Records. Got any good references to look at?

All Answers


Custom inventory rules populate the Inventory, whereas Asset data is more static. To get the data from the CIR into the asset fields you will need to setup a ticket rule to sync and copy the data across that you want. 

Answered 08/27/2020 by: Hobbsy
Red Belt

  • Thank you for the prod. I have not used ticket rules yet so I will do some digging there.
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