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Systems Management Question


Does anyone know of a way to launch Desktop Authority backend support from the computer inventory or ticket system in KACE? Similar to the RDP, UVNC options.

03/15/2016 1563 views
Have both KACE 1000 and Desktop Authority. Would like to use both with jumping out of one and into the other.
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  • Can't you set up a machine action to call the URL of the DA console, or add a link field into your service desk tickets to do the same?

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We use both, and have a machine action set up that opens the Desktop Authority Expert Assist. The command that worked for us is: iexplore.exe https://KACE_HOST_NAME:2000
Answered 03/25/2016 by: mragauthier
White Belt

 
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