/build/static/layout/Breadcrumb_cap_w.png

Email Issues with K1000 appliance

We've had pop3 and smtp set up on each of our queues for at least a year now. All of a sudden after last wednesday it has stopped working and we just get a bunch of unexplained errors. We're using Office 365 Exchange Online, has anyone else experienced this issue recently?

Some of the errors:

kace2) [127.0.0.1] F=<FETCHMAIL-DAEMON@kace2> temporarily rejected RCPT <xxxx@kace2.mccarthy.com>: Could not complete sender verify

SMTP error: 451 Temporary local problem - please try later

Aug  5 09:23:20 kace2 fetchmail[38997]: Query status=3 (AUTHFAIL)

Aug  5 09:23:21 kace2 fetchmail[38997]: Authorization failure on xxxxx@mccarthy.com@mdw-efz.ms-acdc.office.com



3 Comments   [ + ] Show comments
  • What version of the SMA are you running? - Hobbsy 3 years ago
  • 10.1.99 - lmccrary@mccarthy.com 3 years ago
  • Upgrade to 10.2, I reckon KACE missed the email tests in servicedesk for the 10.1 version..... (again!!) - Hobbsy 3 years ago
    • That was our plan last night until it failed due to DB issues....so have to get that figured out now! - lmccrary@mccarthy.com 3 years ago

Answers (2)

Posted by: KevinG 3 years ago
Red Belt
0

It appears that you have 2 issues based on the output you posted.

1) You do not have a DNS MX record for kace2.mccarthy.com

 2) The credentials for the Pop3 mailbox that Fetchmail is trying to connect is incorrect.


Comments:
  • So we've never had a DNS MX record for kace2.mccarthy.com so not sure why that would have changed all of a sudden. Also we verified the credentials by logging into the mailbox directly and it worked, that's why we can't figure out why it's giving a credentials error. - lmccrary@mccarthy.com 3 years ago
Posted by: Hobbsy 3 years ago
Red Belt
0

An upgrade to 10.2 should fix this, I believe a number of customers have email issues with that release

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ