/build/static/layout/Breadcrumb_cap_w.png

Email on Events - Owner Change

Hi All,

I would like to modify the email that is automatically sent by kace when the owner of a call is changed, but the template is not present in the "Customize Emails" page. Do you know if it is possible to do it?

Thank you

0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: Hobbsy 6 years ago
Red Belt
1

Top Answer

i think you may find that it is a generic template that is used for any change in a ticket, which under customize emails is the Ticket modified template. I'm sure a few versions back there was a variable something like $ticket_change which would then list what had changed in the ticket.


Comments:
  • Yes, you are right. I noticed that the "Ticket Modified" template is the one used for owner changes, and the variable you are referring to is called $change_desc (at least in version 7).

    Thank you for your help. - davide 6 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ