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KACE Product Support Question


Email with link not creating Ticket for one sender

08/14/2020 190 views

There is an email address that does not create a ticket when it contains a link. It seems to be just the one address, but a ticket gets created when there is no link. Any help is appreciated thank you in advance.


Has anyone see this before? Could someone point me in the right direction where to look for this?

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Comments

  • What version of the SMA?
    How does the email reach the appliance? POP3, SMTP..etc Email client used to send the email.

    Do you have an example of the email contents?
    • Version: 10.0.290
      We use outlook and i believe it uses SMTP.

      The emails contains just a link to our DMS which has a web interface. These used to create tickets before, so i am not sure what happened.

      It creates tickets when the body does not contain a link

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