KACE Product Support Question

Error 1312 - A specified logon session does not exist.

08/15/2012 21004 views

I've called KACE support, and they can't figure this out either. The RSA is fully updated, I've recreated the KBE, and still nothing. It gets a valid IP address - I've built the KBE with the "admin" password that I've used for everything else. I have a couple RSA's that are doing this when booting into an x64 KBE that I made with the KBE manipulator:



0 Comments   [ + ] Show comments


Community Chosen Answer


The password is set under Settings and Maintenance | General Settings.

At the command prompt, type:

notepad startnet.cmd

scroll through the file and look at your net use command, the password will be after www on that line.  Make sure that is the password that is set under Settings and Maintenance | General Settings.


The correct syntax would be

net use y: \\\peinst password /user:www password

however, try this manually:

net use y: \\\peinst password /user:\www password

to see if that works.

Answered 08/20/2012 by: cserrins
Red Belt

All Answers

We have been having the same problem for the past couple of weeks.  We could ping the Kace appliance, but not map a drive to it using Net Use.  Today, one of our Network guys got a crazy idea.  He started a continuous ping of the Kace appliance and then shut it down.

You can imagine our surprise when the ping continued!  Using a different computer we tried an RDP session to the IP address.  It worked.  Bottom line is that it was a simple IP Address conflict and shutting down the other server got Kace working again!
Answered 08/20/2014 by: anonymous_107616
White Belt


have you tried to map a drive manually at the x: prompt and see what you get.

net use m: \\\peinst password /user:admin or

also check net use m: \\\peinst password /user:www

and you can type at the x:"notepad startnet.cmd" and scan down till you see the lines to call this and confirm there are no spaces or typo's in name.

Answered 08/15/2012 by: SMal.tmcc
Red Belt

  • could also be a SSL problem
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ