Software Deployment Question

Google chrome failure

09/21/2016 5021 views
Hi, when i am trying to install google chrome V52.0.2743.116 it's throwing following error in the logs: [ERROR--> UnInstall item: Google_Chrome_Uninstall_51.0.2704.84 returned a failure code! Return Code = 1603  [ERROR--> MSI Error Extended Information: A fatal error occurred during installation. [EXIT CODE RESULT] = ERR_UNINST_PFAIL. IT seems that it's failing during the uninstallation of previous chrome v51.0.2704.84 .
So guys any idea..... that what could be the reason and how can we fix this.My package has also a logic to remove the previous version but still getting this and even on some machine it's removing but on most of the machine it's going for the failure by giving the mentioned logs.
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All Answers


Remember that Google's MSI is purely a wrapper for their installer so anything Windows Installer-related will be a red herring.

Run ProcMon whilst running the installation. That'll tell you exactly what's going on. Remember to first filter out stuff you're not interested in (a/v, Windows search, etc.) as the output window gets very busy.

Answered 09/22/2016 by: anonymous_9363
Red Belt

So Google Chrome now seems to remove the previous versions as it installs the new one.  Try removing the uninstall logic from your package and then run it.  I ran into similar problem during Chrome 66.153.16486 deployment, so now I just run the current msi which does a good job in removing the previous version and replaces itself with the new one.


Answered 09/23/2016 by: 786_ak
Third Degree Green Belt

make sure the Google Chrome update exe is not running in task manager.
I have a CA in my installation to kill the process googleupdate.exe
Answered 10/27/2016 by: Tempril
Purple Belt

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