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KACE Product Support Question


K1000: Help Building Work Report by Location with Department Breakdown

12/18/2013 1760 views

Hello all,

I am trying to formulate a report that would give me the following layout:

Location     # of Tickets    Total Hours worked

If it could then nest the following under each location:

Department     # of Tickets    Total Hours worked

 

So with filling some info in:

 

Location               # of Tickets         Total Hours Worked

 

Head Office           40                           80

 

  HR                     10                           20

 

  Accounting         30                           60

 

 

Hopefully this make sense.

We use the user’s Custom 1 field for the department and the user’s location field for the location.  This is updated from our AD imports.  We also store this info in custom 3 and 4 in the ticket.

I have only started this project but since I have very limited SQL knowledge I thought I would get a post going before I loose what is left of my hair.  ;)

As for a time frame to look at would like to be able to run this report for the last month, quarter and year.

This does not sound like a small order so many thanks in advance for any input.

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Comments

  • You could do that via a SQL report.
    • That is my plan. I was hoping to get a little insight on what the SQL might look like.

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