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09/19/2016 704 views
Hello

Is their any way I can create a query that will generate a report that will show average unassigned time and average time to close per queue?
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Comments

  • Yes, that is possible using a SQL report. Do you have experience with writing SQL queries?
  • I am a beginner. I can do queries and filters data I need but I do not know how to actually do calculations in SQL

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