Help Desk Ticket Submitted via E-Mail - Convert to Process Automatically?

We are working on automating our current manual process of adding/removing users from our system.  We currently have a queue for Workforce related issues with a group of processes based on the action (New Hire, Departure, etc.) to notify other areas and departments of their duties.

Anyway, this is working fine for us, but it involves a manual step we're attempting to automate.  Rather than have an employee create a new process and complete all the information, we've successfully generated an email from another product using the syntax in the admin guide.  It's able to fill in all of the information we need in the ticket. However, rather than a single ticket, we need this to be in the form of a process.  We can manually convert the ticket to a process, sure, but that defeats the purpose.

Ticket Rules are the solution, I'm sure, but I'm not seeing an option built in to make this happen.  

Does anyone have any experience with this?

0 Comments   [ + ] Show comments

Answers (1)

Posted by: jamie_kace 5 years ago
Brown Belt
Unfortunately at this time we cannot generate a process from an email.  It must be done via the user or admin console.  Please feel free to vote for this feature on our user voice page however.  This site is used by our development teams to help add new features to the product.

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ