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KACE Product Support Question


How can I clear the Service Desk and start it from zero again?

11/30/2012 1764 views

We have gone through a bunch of testing and now have worked out most of our configuration and processes. We would like to blow out all of the ticketing and history so that we can start clean.

I figure who better to ask than the Ninja community.

Any help would be appreciated.

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There is a good article on how to do this on kace.com.  Here is the link:

http://www.kace.com/support/resources/kb/article/How-To-Reset-The-Helpdesk-Ticket-Counter?action=artikel&cat=8&id=704&artlang=en

 

 

 

 

Answered 11/30/2012 by: KACE_Mary
Red Belt

 
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