How can we create a process ticket using custom ticket rule ?

I'm attempting to create a custom ticket rule that open a "process" ticket (with many approvals).
We have a web application where our users make their request for new computer (when there are new recruits for example) and this web application just send an email to Kace to create a ticket with the detail of the request. But we want to know if is it possible to create a custom rule which create a process ticket when it receive an email or if a custom rule can convert a "classic" ticket to a process ticket... ?

Thanks in advance. 

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  • Duplicate job. Closed off. - alphabeta 3 years ago

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