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Virtualization Question


App-V - How can you stop the Mitel Contact Center Client cheking for updates

06/07/2012 9000 views

Hi,

I am packaging prairie fyre/ mitel contact center v5.8 on a w2k8 r2 sequencer. The apps all work ok but I can not stop the app checking for updates at launch once the package has been deployed.

Any ideas or has anyone else packaged this app?

Thanks,

Tin

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Community Chosen Answer

1

Hi Tinsandhu

The Contact Center Client (when using the appStart) will always contact the Enterprise Server in order to get the latest updates. Is the update process failing?

The workaround to circumvent the update process (in which you already did) is to run the ContactCenterClient.exe from the [installdir]:\Program Files\prairieFyre Software Inc\CCM\Applications\ContactCenterClient\ folder. The registry key is to prevent the automatic update of the client via the UpdaterService.

If you wish to discuss further, send me an email; kmiddlemiss@prairiefyre.com.

Regards,

Kevin

Answered 06/11/2012 by: kvnmiss
White Belt

All Answers

0

I had tried the below but with no success:

- amending the ClientAutoUpdate registry keys
- disabling prairiefyre updater service which can't be done via the services mmc, you can only use a net stop to stop the service
- tried amending .ini and .config files

I have now worked around the issue but chaning the application path at the Customize shortcuts section of sequencing. By default the shortcuts point to CCCstart.exe which is what calls the updater and then the app. By changing the application path on the shortcut to the applications direct path there is no "checking for updates" pop up.

Thanks,

Tin

Answered 06/08/2012 by: tinsandhu
White Belt

 
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