how do i limit the end-user's viewing of comments under : kbox/ 'service desk'-> tickets -> Comments
05/17/2016 1347 views
So when a regular end user logs in to KBOX/ (not kbox/admin)
the user is able to sign in using single sign on.
the user is set with a 'TEST ROLE'. the permissions have been set to read only on Home, Downloads, My Computers, Service Desk, and Knowledge Base.
when the user opens up kbox/ , he is able to view the tabs.
when the user clicks on 'service desk' he is able to view his tickets
the user is then able to open up a ticket under his list of tickets
buuuttt, when the user opens the ticket he is able to view the comments and history (towards the bottom of the page)
i would like to have the 'comments' to NOT be visible for the user.
If possible, for the history under the ticket to not be visible either.