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Miscellaneous Question


How do I link an Asset to a ticket so that the ticket appears in the asset detail page and for reporting.

06/26/2017 1489 views
I have several asset types so that I can group them.

Under my Service Desk Queue, I have created several custom multiple select fields which link to those asset types. However, they don't seem to appear in the asset detail page showing that they are linked after I have selected multiple of them. I have tried the single select instead and still the same thing.

This is the SQL I'm using under the Custom Fields in Queue Customization where ID # is the asset type:
query:select ASSET.NAME FROM ASSET WHERE ASSET_TYPE_ID=5 ORDER BY ASSET.NAME ASC

The only thing that works is the predefined asset and devices single select field.

Also, in case that we need this for reporting, I would like to make sure that linking the multiple assets to the ticket will not have any adverse affects on any functionality of the k1000.

Thank you!
2 Comments   [ + ] Show comments

Comments

  • bump
  • Here's a uservoice feature request for better asset-ticket integration: https://kace.uservoice.com/forums/82699-k1000/suggestions/13812477-associate-multiple-assets-to-a-ticket

All Answers

1
I'm not sure that this is actually possible certainly not in the way that you are expecting, to associate a ticket with an asset the asset must be selected as the affected Asset within the ticket and there is only one space for a single asset. My suggestion would be that if you are using a custom field to select multiple assets, think about how you want to report and then set about writing a report that tells you what values have been stored in your tickets over the reporting period.
Answered 07/03/2017 by: Hobbsy
Red Belt

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