K1000: I would like to remove the comments and attachments section at the bottom of the tickets but im not sure how
Im not sure how to get rid of the comments section in yellow at the bottom of the ticket. Any help would be appreciated
Comments can not be delete from a ticket. That would be against every service desk best practice that exists. Audit trails and conversation history have to remain intact or tickets never get resolved.
There is a queue option to allow ticket deletion that would let you delete the entire ticket if it contained information you need to remove. It is however, an ITIL practice to leave this disabled. Most of us turn it on only when we need to and then back to disabled when we're finished for safety purposes.