KACE Product Support Question

Incremental Backup Size

02/04/2020 321 views

In the past week our incremental backups have increased in size by 5 GB.  The base has stayed around the same size.  Is this normal?  How can I resolve this?  Thanks.


Answer Summary:
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  • I ended up contacting tech support as well as posting this and tech support gave me the same solution as Mark. Thanks everyone for the help.

Answer Chosen by the Author


If there is any database space that can be reclaim, a "Reboot with Extended  DB check" from the Appliance Updates page can help.

Keep in mind depending on the DB size this can run for sometime, so schedule maintenance accordingly.


Answered 02/04/2020 by: KevinG
7th Degree Black Belt

All Answers


Basic info of the two backup parts:
the BASE backup consists of stuff which does not change regulary (like managed installs) and as you can see the file is the same for one cycle.
the INCR consists of all what is usually changing and the difference between the base and the current state.
If you are working much with the DB (service desk etc) this could be normal, also if you introduced a new functionality (like patching, the patches are not part of the backup but all else in it like settings)

The best way is to look into the logs (Settings | Support | Retrieve Log apliance activity logs for download; Settings |Logs for live view) what happened. If you are unsure how to analyze them contact support for help.

Answered 02/04/2020 by: Nico_K
Red Belt

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