KACE Product Support Question

Install OS fails during scripted installation

04/26/2018 1957 views
I am trying to setup a scripted installation through the k2000 but I get a task error when I attempt to run it. I have tried using a virtual machine image and and ISO for the source media. Also the main purpose for this is to have a versatile image that I can put on any machine and choose what software I want to put on it depending on the circumstance, so if there if there is a different method I should be using any advice would be helpful.
Here are the details for the Task Error:
Task ID: 15
Task name: Install OSĀ 
Return Code: 2
Error Description: The system cannot find the file specified

Please edit the machine using the options below and then retry the failed task or resume the deployment at the next task. In the case of serious errors, restart or shutdown the machine and boot back in to the SDA PE environment.
0 Comments   [ + ] Show comments


All Answers


You are supposed to upload the source media using the "Kace Media Manager".

Read the admin guide to understand the process.


Answered 04/27/2018 by: akmagnum
Red Belt

  • I do use the Kace Media Manager to upload the source media.
    • Are you mounting the ISO first and then uploading that? or are you choosing a folder containing the iso?
      • I'm choosing the ISO folder. I have not mounted it, but I will try that.
    • Make sure you mount the ISO to a letter first, e.g. F:

      Then on media manager target the F: alone, and that's it.

      You could go to Library > Source Media, and look for the one you uploaded, check it's file size.
    • Yes you must mount the ISO before you upload it.
      Like I said ... Read the admin guide
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ