KACE Product Support Question
Intel Ethernet Connection I2xx-LM NIC Drivers From K2000 Driver Feed Not Working on new Dell Models (Optiplex 9020-AIO, Latitude E7240, Latitude E7440)
After our image is successfully deployed via the K2000 for the Dell Optiplex 9020-AIO, Latitude E7240, and Latitude E7440, Windows is booted up, however it appears the NIC ethernet jack is deactivated (NIC icon is missing from the taskbar). I would have to physically disconnect the RJ-45 cable and reconnect, and then the icon would appear in the taskbar. If I reboot the system, the NIC would not function again. I would have to repeat the process of replugging the physical RJ-45 cable into the PC. It appears to do something with the new NIC cards that Dell is using: the Intel Ethernet Connection I2xx-LM (i.e. I217-LM, I218-LM, etc.). The drivers from the K2000 Driver Feed are all dated approximately 2/26/2013 for all respective models tested.
Has anyone encountered the same issue, and if so, how did you resolve it?
Some More Tidbits:
I was able to uninstall the driver and install the 7/12/13 drivers which were extracted from a factory image of one of the workstations using Double Driver. This would appear to fix the problem If I were to perform this after the image is deployed. However, if I replace them into the appropriate folders for the \\kbox\drivers_postinstall\ (For example, for the Optiplex 9020-AIO, I removed \\pamu1pua\drivers_postinstall\dell\windows_7_x86\9020-aio\network\72fnc_a00-00 and added the 7/12/13 drivers), the same issue would occur if I tried to reimage the machine again. I would like to fix the root of the problem because I do not want to have to deploy an image, uninstall NIC drivers, reinstall NIC drivers, manually perform postinstall tasks. It makes a simple automated process, now very manual and tedious.
We do have Dell Optiplex 760, 780, 990, 7010 and Latitude models which have all been deployed with the same image successfully, and all post install tasks completing as well.